Sharepoint agent GRT backup fails during the verify stage with 'The backup of the item is bad'


A Sharepoint agent backup of Sharepoint content database may fail with this error:

Error Message

Verify- SPServer\Content-DB 2 (SQLSVR\WSS_Content)
Data for SPServer\Content-DB 2 (SQLSVR\WSS_Content)\WSS_Content is corrupt.



This is a false failure indication because of something that occurs during the cataloging of the granular items in the content DB.  The database and its granular content are fully restorable.


Workaround:  The verify failure on the content database can safely be ignored or the backup can be run without GRT enabled.  Note that this issue is only related to a verify error message for content database backup with GRT functionality enabled.  In normal operation, verify errors should never be ignored and even in this case, to have full confidence in the GRT Sharepoint backup, test restores should be performed to be sure the data is valid.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in article. Symantec Corporation is committed to product quality and satisfied customers.

Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

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