Active Directory permissions not preserved when restoring files/folders using the Recovery Point Browser.

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  • Article ID:000087142


Active Directory permissions are not preserved when restoring files/folders using the Recovery Point Browser when using Symantec System Recovery (SSR). The same issue is seen when restoring using the Granular Restore Option (GRO).

This issue is also seen when restoring from a file and folder based backup.

NOTE: This issue is only seen when redirecting the restore (i.e. not restoring back to the original location).


The current workarounds are available when restoring from a volume-level backup:

  1. If restoring the entire volume; use the Symantec Recovery Disk (SRD) for the restore.
  2. If restoring certain files/folders; mount the recovery point within Windows and then use Xcopy as per the following Microsoft article:

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Terms of use for this information are found in Legal Notices.



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