Oracle backup completes with an exception "The job failed because Backup Exec could not find the required information in the Remote Agent Utility. Run the Remote Agent Utility and check that the appropriate information has been entered."

Problem

Oracle backup completes with an exception "The job failed because Backup Exec could not find the required information in the Remote Agent Utility. Run the Remote Agent Utility and check that the appropriate information has been entered."

Figure 1 

 

Error Message

V-79-57344-4099 - The job failed because Backup Exec could not find the required information in the Remote Agent Utility. Run the Remote Agent Utility and check that the appropriate information has been entered.
 

Cause

This would occur when the following conditions are met:

 - Backup Exec version 2012 or above.
 - Oracle server has two or more instances.
 - Some oracle instances is not registered to Oracle tab in Remote Agent Utility.
 - Oracle Agent dynamic inclusion is enabled in the backup selection list. (Figure 2)

Figure 2 


 

Solution

Select the only specified oracle instances registered to Remote Agent Utility in the backup selection list. (Figure 3)

Figure 3

 


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)