Version value is not written to the registry when installing agent to a clustered file server

  • Modified Date:
  • Article ID:000086913


During the installation of the agent the Version value is not properly written under the Install key.  This may cause an issue when attempting to run the FSA Reporting scan on the clustered file server. 

Error Message

A Dtrace of the FSAReportingService process on the file server will show the following:

(FSAReportingService) <2040> EV:L
CFSAReporting::get_Version method called
(FSAReportingService) <2040> EV:H
CFSAReporting::get_Version. Version not found from registry. Returning default version. Error Code: 2
(FSAReportingService) <2040> EV:L
CFSAReporting::get_Version method leaving


Add the Version value to the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install key in the registry on the file server.


  1. Go to Start | Run and type regedit then click OK
  2. Expand the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install key.
  3. Right-click on the Install key and select New > String Value.
  4. Type the name Version and then Enter.
  5. Right-click on Version and select Modify.
  6. Under Value data: add the value seen in the PlaceHolderVersion entry in the same location.   For instance:


This issue has been addressed as part of the following release:

Enterprise Vault 10.0.4 - Release Details



Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)