Storage Crawler error: "An event was unable to invoke any of the subscribers"

Problem

Storage Crawler error: "An event was unable to invoke any of the subscribers"

The error occurs when Enterprise Vault tries to create a preview of the item along with an index for the item's content. Even when this error occurs, the item has been stored.  The restore also completes as expected. Affected areas are limited to preview and search for contents. Search for properties (example. search for item's date) should work as expected.

Error Message

Error Event: 6727, Storage Crawler (113)

Abnormal error occurred

Error:     An event was unable to invoke any of the subscribers  [0x80040201]
Reference: GIM/gim
Info:      13118C87CD25A7944B0AC7D679DF8CE001110000andymc2.gpk.example.com
(149) 
          201009245364792~200508040317140000~Z~E0BA32D1E99DC94BCBD071664D0BB681

Note: Identifier in the [Info] section of the message varies based on the environment.

The common error descriptions are listed below:

  • Event ID: 6727
  • Event Category: Storage Crawler
  • Error code: 0x80040201
  • [Reference]: (GIM/gim).

V-437-6727

Solution

Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.
 
There are no plans to address this issue by way of a cumulative hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in a future release of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Veritas reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Terms of use for this information are found in Legal Notices.

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