AVVI differential backups of Virtual Machine fail with “0xe0009585 - Unable to open a disk of the virtual machine.”

  • Modified Date:
  • Article ID:000086822

Problem

AVVI differential backups of Virtual Machine fail with “0xe0009585 - Unable to open a disk of the virtual machine.”

Error Message

Beremote Log shows the following:

[8840] 2012-10-31T23:13:13.740 [fsys\shared]        - VDDK-Log: DISKLIB-DSCPTR: DescriptorDetermineType: failed to open 'D:\BEData\IMG000969\test02.vmdk': Could not find the file (600000003)
[8840] 2012-10-31T23:13:13.740 [fsys\shared]        - VDDK-Log: DISKLIB-LINK  : "D:\BEData\IMG000969\test02.vmdk" : failed to open (The system cannot find the file specified).
[8840] 2012-10-31T23:13:13.740 [fsys\shared]        - VDDK-Log: DISKLIB-CHAIN :"D:\BEData\IMG000987\test02.vmdk": Failed to open parent "D:\BEData\IMG000969\test02.vmdk": The system cannot find the file specified.
[8840] 2012-10-31T23:13:13.740 [fsys\shared]        - VDDK-Log: DISKLIB-CHAIN : "D:\BEData\IMG000969\test02.vmdk" : failed to open (The parent of this virtual disk could not be opened).
[8840] 2012-10-31T23:13:13.780 [fsys\shared]        - VDDK-Log: DISKLIB-LIB   : Failed to open 'D:\BEData\IMG000987\test02.vmdk' with flags 0x1a The parent of this virtual disk could not be opened (23).
[8840] 2012-10-31T23:13:13.780 [fsys\shared]        - Calling the vixdiskLib api: VixDiskLib_Open(D:\BEData\IMG000987\test02.vmdk, 0 (0x00000000) )
[14048] 2012-10-31T23:13:13.781 [fsys\vmvcb\pdi]     - Could not open the local disk D:\BEData\IMG000987\test02.vmdk. Error Text: 'The parent of this virtual disk could not be opened' Error: '98784263820'
[14048] 2012-10-31T23:13:13.781 [ndmp\loops]         - LP_ENV::MsgError: error 0xe0009585 processing object test02\test02.vmdk
 

 

Solution

Workaround:

Run frequent full backups.

Or

Increase the retention of Differential backups.
 

Solution:

This issue is now fixed with Backup Exec 2012 Hotfix 199866. 

http://www.symantec.com/docs/TECH199866

 

 

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)