Clearwell Fileshare Collection fails with 'Scandir exited with abnormal return code -1,073,740,940'

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  • Article ID:000086745


Clearwell Fileshare Collection fails with 'Scandir exited with abnormal return code -1,073,740,940'


Error Message

 Scandir exited with abnormal return code -1,073,740,940

 [#422241] An error occurred while running a collection task - Scandir failed with exit code -1,073,740,940



Current versions of Clearwell are not designed to handle long file path names while creating temporary text files for keyword searching.


Resolved in 7.1.1 FIX6 and v7.1.2 FIX2 



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.


Terms of use for this information are found in Legal Notices.



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