Users are unable to retrieve archived items from an extended Sharepoint Web Application

Problem

Archived items are not recalled from Enterprise Vault if the Sharepoint web application has been extended.  Rather than the full content of the archived item being displayed, only the word EVSTUB is shown.

Cause

When a Sharepoint web application is extended, a new virtual directory is created in IIS in addition to the existing virtual directory for the web application being extended.  The Enterprise Vault setup program and the SharepointFeatureSetup.exe utility are unable to detect this additional virtual directory, and therefore do not configure its web.config file to include the Enterprise Vault HTTP Module that is necessary to facilitate the recall of archived items.

Solution

This issue has been resolved in the following release:


Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.symantec.com/docs/TECH205732

Enterprise Vault 9.0.5 - Release Details
http://www.symantec.com/docs/TECH204715

Enterprise Vault 10.0.2 cumulative hotfix 2 release
http://www.symantec.com/docs/TECH201383

Enterprise Vault 10.0.4 - Release Details
http://www.symantec.com/docs/DOC6317​

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)