Backup Exec 2012: File level AVVI GRT restore from a backup done with Backup Exec 2010 R3 fails with error - Failed to mount one or more virtual disk images

  • Modified Date:
  • Article ID:000086690


When attempting to restore file level GRT data with Backup Exec 2012 from a backup that was taken with Backup Exec 2010 R3 the restore may fail with the error(s) below.

Error Message

Error from the Job Log:
Failed to mount one or more virtual disk images: Error mounting disk(s): UNKNOWN_ERROR (0xe000fe49)

Error from the debug log:
[fsys\ntfs\img_pdi]  | Will be using VMWare VDDK Mounter
[fsys\ntfs\img_pdi]  + img_pdi_attach.cpp (392):
[fsys\ntfs\img_pdi]  | Attached to do backup
[mounter]            - unexpected error empty drive XML from catalogs
[fsys\ntfs\img_pdi]  + img_pdi_attach.cpp (576):
[fsys\ntfs\img_pdi]  | Error mounting disk(s): UNKNOWN_ERROR (0xe000fe49).


A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (TECH212772).



Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)