"User canceled a Physical Volume Library operation" (a000810f HEX or e000810f HEX) is reported in the backup job log when attempting to run a backup operation.

Problem

"User canceled a Physical Volume Library operation" (a000810f HEX or e000810f HEX) is reported in the backup job log when attempting to run a backup operation.

Error Message

 

Final Error Code: a000810f HEX (0xa000810f HEX) or e000810f HEX (0xe000810f HEX)
Final Error Description: "User canceled a Physical Volume Library operation"
Final Error Category: Job Errors
Error Text In Job Log: 
 
- "Media mount failed. User canceled a Physical Volume Library operation"
- "Error - Mount failed. User canceled a Physical Volume Library operation"

Cause

This error can occur when:  

1. A tape is not inserted in the backup device

2. The tape cannot be loaded by the robotic arm

3. An internal or standalone drive will not accept the media

4. The tape is protected by overwrite or append periods
 

Solution

If eligible media is not inserted in the backup device, Symantec Backup Exec will produce an alert message and will prompt to insert media.    

If either Respond Yes or Respond No is clicked, the same alert will appear again and again.

Insert proper media in the backup device or click Respond Cancel to get rid of the error.

Figure 3
 

Note: When Respond Cancel is clicked, the operation is canceled (Figure 3), and Event ID 57744 is generated and registered in the Event Viewer (Figure 4).

Figure 4

 
 
 

 

Terms of use for this information are found in Legal Notices.

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