Enterprise Vault (EV) New Partition wizard fails to enumerate shared volumes in a clustered configuration

Problem

When running the wizard to create new Vault Store partitions an error is returned and the EV services are terminated unexpectedly.

Error Message

Failed to determine cluster drive list for server %1%. Reason: (Unknown)

Cause

Changes in SFW methods used for disk volume information gathering require corresponding update on EV methods when enumerating the shared volumes.

Solution

This issue has been addressed as part of the following release:


Enterprise Vault 9.0.4 - Release Details
http://www.symantec.com/docs/TECH147785

Enterprise Vault 10.0.2 - Release Details
http://www.symantec.com/docs/TECH147789


Applies To

EV 10.0.x on Windows Server 2008 R2 x64 as a Microsoft Failover Cluster implementation
Storage Foundation for Windows (SFW) 6.0.x used to administer the shared storage disks using Volume Manager Dynamic Disk Groups

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