"Final error: 0xe000a41d - Failed to get the credentials for the target server from the logon cache.” When running a Physical to Virtual conversion from CAS when the actual backup job is run from MMS

Problem

"Final error: 0xe000a41d - Failed to get the credentials for the target server from the logon cache.”

Debug logs shows the following:

BECAT:    [10/05/12 14:19:14] [1352]     DynamicQuery::getCredentials : Error calling CBemLoginAccountX::Get().
BECAT:    [10/05/12 14:19:14] [1352]     Unable to open DS connection.
BECAT:    [10/05/12 14:19:14] [1352]     SQLQuery () Time Spend = 0 ms - ReturnedCount (0)
BECAT:    [10/05/12 14:19:14] [1352]     Count(1) FamilyGuid({86A69273-AA09-406B-8B98-28F1C51FD108}) imageNum(1) imageGuid({86A69273-AA09-406B-8B98-28F1C51FD108}) pdi_location(\\.pdvfs\TEST\2\BEData\IMG000003) engineName(MD-DC) resourceId(20)

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 

 

 

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