Redirected restore of Sharepoint 2007 documents to a folder fails with error and Remote Agent crashes on Media server


Following a successful Sharepoint 2007 GRT backup to Tape or Backup to Disk folder, an attempted redirected restore of Sharepoint documents, to a local folder, fails and causes the Backup Exec Remote Agent to crash.


Error Message

Restore job fails with   '0xe000ff14 - A communications failure has occurred with a Sharepoint resource.'



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010R3 Rev 5204 Service Pack 3 (TECH203157)
Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)

Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)