DBA initiated Archive Log restore hangs "Ready;Job storage does not contain any eligible devices" when restoring from a Tape Device

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  • Article ID:000086472


When attempting to perform a DBA initiated job, the job will hang with  "Ready;Job storage does not contain any eligible devices" being displayed on the job status in Backup Exec.  This has only been seen when restoring from Tape and a Backup to Disk folder has not been configured or is disabled. 



Create a Backup to Disk folder on the media server, if one is configured make sure it is online. 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see 
http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.



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