Error: 0xe00003c4 appears during Backup Exec 2012 Exchange restore to a PST file, even when Outlook is already installed on the target

Problem

When attempting to restore Exchange data to PST, a message is received indicating that Outlook must be installed on the target server, despite the fact that Outlook is installed on the target server.

Error Message

Final error: 0xe00003c4 - To redirect Exchange mailboxes to PST files, Outlook 2003 or later and the Backup Exec Agent for Windows must be installed on the server to which you are redirecting the restore. Outlook 2010 requires the default 32-bit installation.

Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-964

Cause

Backup Exec improperly checks for Outlook on both the Media Server and the target server.

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve this issue.

 

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

 

 

 

 

 

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)