Backup Exec credentials check fails even when Logon Account has correct permissions. Backups are successful.

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  • Article ID:000086425


Backup Exec credentials check fails even when Logon Account has correct permissions.  Backups are successful.


The UI allows credentials to be entered for resources that do not require or use them.

Resources like NTFS agents and the System State agent use the top level server login credentials to connect to the remote server. Backup Exec obtains permissions from that and passes the agent specific credentials across, but they are ignored by the agent.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see

Applies To

O/S: Windows Server 2008 R2
Backup Exec Version: 2012
Backup Exec Updates Installed:

Service Pack 1
Hot Fix 189571
Hot Fix 180964

Terms of use for this information are found in Legal Notices.



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