Unable to collect from certain mailboxes on Exchange

Problem

Clearwell collections is unable to gather emails from certain mailboxes in Exchange.

 

Error Message

MAPI_E_FAILONEPROVIDER

 

Cause

Error MAPI_E_FAILONEPROVIDER indicated the account being used does not have the permissions to create the MAPI connection.

 

Solution

Add the Source Account that is used to collect from the Exchange Server, with read permissions to the required mailbox or Administrator privileges to collect from any Exchange mailbox.


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