Optimized duplication job would get stuck with a “Device Paused” status

Problem

Optimized duplication job would get stuck with a “Device Paused” status

Error Message

Debug log shows the following error:

PVLSVR:        DeviceIoScsi::ReadTapeAlertFlags[4]:DERROR_UNKNOWN_FAILURE(0x70000013): SS_GET_PREDICT_PAGE <-
PVLSVR:        DeviceIoScsiLibrary::ReleaseUnit[4]: ->
PVLSVR:        DeviceIo: STS: Debug: pi_close_server_v7 entry
PVLSVR:        DeviceIo: STS: Debug: impl_close_server entry 000000000938A3E0:0000000023F18010
PVLSVR:        DeviceIo: STS: Debug: find_svh_ll enter: PureDisk:<MediaServer Name> 0000000023F18010
PVLSVR:        DeviceIo: STS: Debug: find_svh_ll walking open_server_ll_t: PureDisk:<MediaServer Name> (nhandle=1 open=1) ?
PureDisk:<MediaServer Name>
PVLSVR:        DeviceIo: STS: Debug: find_svh_ll exit: svh_ll=00000000309466C0
PVLSVR:        DeviceIo: STS: Debug: free_svh enter: 0000000023F18010 PureDisk:<MediaServer Name>
PVLSVR:        DeviceIo: STS: Debug: free_svh searching for 0000000023F18010 found 0000000023F18010 opencount=1 nhandle=1
PVLSVR:        DeviceIo: STS: Debug: pd_umount entry <MediaServer Name>#224315 (4)

Solution

Workaround:

Cancel the opt-dup job showing “Device Paused” status.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see 
http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue


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