Legal Hold notice fails at the Clearwell Confirmation server with "Unable to Load Hold" error

Problem

Custodian receives a Legal Hold notice to confirm compliance.  The Custodian clicks on the green Go to Confirmation button within the Legal Hold notice.  Custodian is taken to the Clearwell (CW) Confirmation server whereby prompted with a Unable to Load Hold Forbidden error. At this point the only option for the Custodian is to click the OK button which destroys the connection.

Error Message

Unable to load hold

Forbidden

 

Cause

The Legal Hold module is not applied to the Clearwell (CW) server(s).

Solution

Apply and/or reapply the Legal Hold module to the Clearwell (CW) server(s).


Terms of use for this information are found in Legal Notices.

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