Tape Capacity or used statistics do not displaying properly in the Backup Exec 2012 console.

Problem

When viewing tapes or media from the Storage tab the Capacity or used Capacity is incorrectly reported (Figure 1).  When clicking on the Media properties the Media Statistics also report the incorrect used capacity (Figure 2).

Figure 1

 

Figure 2

 

 

Cause

Media statistics are improperly reported in the Backup Exec GUI.

 

Solution

This issue has been Resolved in a newer version of Backup Exec. To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec

 

This issue is resolved in Backup Exec 2014 or later versions. 

 

 

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  


 

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see  http://www.symantec.com

 

 

 

Workaround:

View the Backup Set on the tape to determine an estimate of the data\backup sets on the tape (Figure 3).

 

Figue 3

 

 

 

 


Applies To

Backup Exec 2012

 

Terms of use for this information are found in Legal Notices.

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