GRT enabled backup of a 1.6TB vmdk completes successfully, but silently fails during GRT processing in Backup Exec 2010 R3 when targeting a Deduplication Storage Folder

Problem

GRT fails to locate the VMDK in the deduplication storage folder after successful backup of the large VMDK.

This prevents GRT restores from completing successfully if tested at a later time.

Cause

Due to a limitation within the PostgreSQL database.

Solution

Backup Exec 2010:

A hotfix is now available for this issue with Backup Exec 2010 R3 Rev 5204. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 R3 revision 5204 Hotfix 194471 - http://www.symantec.com/docs/TECH194471

 

Backup Exec 2012:

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Revision 1798 Hotfix 194470 - http://www.symantec.com/docs/TECH194470
 


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