Virtual Vault may not be available after installation of the Enterprise Vault Outlook add-in when office language pack is being used

  • Article ID:100023472
  • Modified Date:
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Problem

When Outlook is configured to use an Office Language Pack, Virtual Vault may not be available after installation of the Enterprise Vault (EV) Outlook add-in.

Error Message

Enterprise Vault could not add or remove the following Virtual Vaults:  [Vault Name]

Try again later.

Client trace shows:

EVMSPConfig::AddEVMSPService: 0x0
EVMSPConfig::GetEVMSPServiceUID: 0x0
EVMSPConfig::GetEVMSPServices: 0x0
~EVMSPConfig::GetEVMSPServices: 0x0
~EVMSPConfig::GetEVMSPServiceUID: 0x0
EVMSPConfig::GetEVMSPServices: 0x0
~EVMSPConfig::GetEVMSPServices: 0x0
Could not create an instance of Virtual Vault. Verify that EVMSP is correctly configured in MAPISVC.INF: 0x8004010F
~EVMSPConfig::AddEVMSPService: 0x8004010F
HDR:SCHED: ~MetaDataCacheScheduler::AddVVInstance

Solution

This issue has been addressed as part of the following release:

Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.veritas.com/docs/000017769

Enterprise Vault 9.0.5 - Release Details
http://www.veritas.com/docs/000088251

Enterprise Vault 10.0.3 - Release Details
http://www.veritas.com/docs/000017186

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