After upgrade to RU3 getting servlet exceptions on the report page in CCER GUI

  • Article ID:100027589
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Problem

After upgrade to RU3 getting servlet exceptions on the report page in CCER GUI

Error Message

[ServletException in :/jsp/view/renderer
/TaskRenderer.jsp?compID=VIEW_TREE_TASKS
null'

Cause

Issue with password encryption in ERconfig.ini config file

Solution

Remove password encryption in ERconfig.ini config file:

- Stop "Veritas Enterprise Reporter Web Console" service from the Services panel

- Edit ERconfig.ini (default location: C:\Program Files (x86)\VERITAS\VRTSccer\esmweb\webgui\sm\config\ERConfig.ini)

- Change isencrypt=true to isencrypt=false

- Start "Veritas Enterprise Reporter Web Console" service from the Services panel

- Verify that the report page in CCER GUI is working fine


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