After upgrade to RU3 getting servlet exceptions on the report page in CCER GUI

Problem

After upgrade to RU3 getting servlet exceptions on the report page in CCER GUI

Error Message

[ServletException in :/jsp/view/renderer
/TaskRenderer.jsp?compID=VIEW_TREE_TASKS
null'

Cause

Issue with password encryption in ERconfig.ini config file

Solution

Remove password encryption in ERconfig.ini config file:

- Stop "Veritas Enterprise Reporter Web Console" service from the Services panel

- Edit ERconfig.ini (default location: C:\Program Files (x86)\VERITAS\VRTSccer\esmweb\webgui\sm\config\ERConfig.ini)

- Change isencrypt=true to isencrypt=false

- Start "Veritas Enterprise Reporter Web Console" service from the Services panel

- Verify that the report page in CCER GUI is working fine


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