Exchange 2010 GRT backup to tape fails with 0xe00002fe when multiple mailbox databases are concurrently backed up

Problem

Exchange 2010 GRT backup to tape intermittently fails with 0xe00002fe when multiple mailbox databases on the same Exchange server are concurrently backed up.

Error Message

Final error: 0xe00002fe - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.

V-79-57344-766 - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.


The Backup Exec Remote Agent debug log on the Exchange Server shows as follows. Please note that m2chgdir:ChangeDir() is called twice within one minute.
----------------------------------------------------------------------
[18484] 06/21/12 14:37:48 [fsys\mb2]           - m2chgdir:ChangeDir() temp is using OnHost temp path
  ..................................................................
[25304] 06/21/12 14:38:23 [fsys\mb2]           - m2chgdir:ChangeDir() temp is using OnHost temp path
[25304] 06/21/12 14:38:23 [fsys\mb2]           - MBOX:cannot copy ese.dll to staging directory
[25304] 06/21/12 14:38:23 [fsys\mb2]           - m2chgdir: Logon failed without Last error set
[25304] 06/21/12 14:38:23 [fsys\mb2]           - MB2_Chgdir:Logon returned e000fea9
----------------------------------------------------------------------

Solution

This issue is resolved in Backup Exec 2014 or later versions.
 
 
To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.
 

NOTE:   Symantec continues to  focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  http://www.symantec.com

 

WORKAROUND (Backup Exec 2010 and 2012)

 Schedule the Exchange backup jobs so that they are not executed concurrently

 

Applies To

Exchange Server 2010

Terms of use for this information are found in Legal Notices.

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