Exchange GRT initialization message has truncated text

Problem

When restoring a individual mail message of Exchange server using GRT (Granular Recovery Technology), initialization message will be sent to the owner of the individual mail message. The message text is truncated as follows.

 

Current (incorrect) message:

Symantec Backup Exec for Windows Servers has restored one or more items to your mailbox.  After verifying that all requested items have been restored, you can delete this message. For more information, contact your system administrator and refer to the job history for job

 

Correct message:

Symantec Backup Exec for Windows Servers has restored one or more items to your mailbox.  After verifying that all requested items have been restored, you can delete this message. For more information, contact your system administrator and refer to the job history for job <job_name>.

 

In English edition, only the job name is truncated.

In other languages some words following the job name can be truncated.

 

Solution

This issue is resolved in Backup Exec 2014 or later versions. 

 

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec

 

 

NOTE:   Symantec continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  http://www.symantec.com

 


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