Backup job of Linux machine fails with 0xe000ff11 if symbolic link file exists

Problem

The Backup Exec for Windows Servers Remote Agent for Linux or Unix Servers (RALUS) backup job fails with 0xe000ff11 if a symbolic link file exists on a Linux machine.
When getting the status of a link target, the remote agent continues to look at the same file recursively by adding '/' to its path.

 

The remote agent debug log shows as follows:
----------------------------------------------------------------------
76e5b90 Wed Jun 27 02:12:27 2012 : last_slash called with non absolute path name '*.*'
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_stat_by_name: Getting stat of /etc/libvirt/qemu/networks/autostart
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_open_by_name: Opening object name : /etc/libvirt/qemu/networks/autostart, openflags : B
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_open_by_name: new handle =0x83b02a0
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_stat_by_name: Getting stat of /etc/libvirt/qemu/networks/autostart/default.xml
76e5b90 Wed Jun 27 02:12:27 2012 : FillinDTA: This is a symbolic link. Following if dir.
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_get_link_target for /etc/libvirt/qemu/networks/autostart/default.xml
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_stat_by_name: Getting stat of /etc/libvirt/qemu/networks/autostart/../default.xml
76e5b90 Wed Jun 27 02:12:27 2012 : FillinDTA: returning link as File, full_filename=/etc/libvirt/qemu/networks/autostart/../default.xml, full_targetname=../default.xml
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_get_link_target for /etc/libvirt/qemu/networks/autostart/default.xml
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_stat_by_name: Getting stat of /etc/libvirt/qemu/networks/autostart//default.xml
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_get_link_target for /etc/libvirt/qemu/networks/autostart//default.xml
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_stat_by_name: Getting stat of /etc/libvirt/qemu/networks/autostart///default.xml
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_get_link_target for /etc/libvirt/qemu/networks/autostart///default.xml
76e5b90 Wed Jun 27 02:12:27 2012 :   vx_stat_by_name: Getting stat of /etc/libvirt/qemu/networks/autostart////default.xml
 ....................................................................
76e5b90 Wed Jun 27 02:12:28 2012 :   vx_stat_by_name: Getting stat of /etc/libvirt/qemu/networks/autostart//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////default.xml
76e5b90 Wed Jun 27 02:12:28 2012 :   vx_get_link_target for /etc/libvirt/qemu/networks/autostart//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////default.xml
----------------------------------------------------------------------

Error Message

0xe000ff11 - A communications failure has occurred with a Linux or Unix resource.

Solution

Disable the 'Back up contents of soft-linked directories' option.

 

 

 

 


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

 

 

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