Server application error unable to insert policy while trying to creating any backup jobs after upgrading to Backup Exec 2012.

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  • Article ID:000086065


When attempting to edit any Backup job after a upgrade to Backup Exec 2012 and error occurs unable to insert policy.

Error Message

Error "Server application error - unable to insert policy"

Validation failed because of invalid encryption settings.  An encryption type was specified but an encryption key was not provided.



Migrated Backup Exec jobs have encryption keys associated with them. 

The Key Owner for the Backup Exec encryption key is disabled or no longer exists in Active Directory. 

The  Encryption Key in Backup Exec is a Restricted Encryption key and NOT a common Encryption key.





Enable or re-create the Key owner in Active Directory.

Restart the Backup Exec services.

Set the Key type to Common or Delete and recreate the Encryption key with type of Common.


NOTE: Before Deleting an encryption key the username and password must be documented to restore from media that was written to with the encryption key.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document


Applies To

Backup  Exec 2012


Terms of use for this information are found in Legal Notices.



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