SMTP email alerts show success in subject line when auto-cleanup of recovery points fail.


SMTP email alerts show a success in the subject line despite the automatic cleanup of recovery points failing. The body of the email shows the failure (see below for an example).

This issue is seen in Backup Exec System Recovery (BESR) 2010 and in Symantec System Recovery (SSR) 2011.

Error Message

Priority: High
Description: Info 6C8F043E: Recovery point G:\SSR Backups\blue_F_Drive002.v2i deleted to comply with the size of recovery points to save for each drive.
Error E7D10017: Unable to delete 'G:/SSR Backups/blue_F_Drive002.v2i'.
Error EBAB03F1: Permission denied.


A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

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