During a backup of a remote Microsoft SQL server, the Backup Exec Remote Agent may crash on KERNELBASE.DLL

  • Modified Date:
  • Article ID:000017347

Problem

When attempting to backup a remote Microsoft SQL Server with Backup Exec 2012, the Backup Exe Remote Agent may crash on KERNELBASE.DLL

Error Message

Application Event log:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp:
0x4f1e02d7
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp:
0x4e21213c
Exception code: 0xe06d7363
Fault offset: 0x000000000000cacd
Faulting process id: 0x3d8
Faulting application start time: 0x01cd346459e8fab3
Faulting application path: C:\Program Files\Symantec\Backup
Exec\RAWS\beremote.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 1ac54dde-a058-11e1-85f0-a4badb2e1329

 

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Revision 1798 Hotfix 180964


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)