During a Physical to Virtual Conversion using Backup Exec 2012, bengine may crash on MSVCR100.DLL

  • Modified Date:
  • Article ID:000017346


When attempting a Physical to Virtual Conversion with Backup Exec 2012, the Backup Exec Job Engine may crash on MSVCR100.DLL.


Error Message

Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again. If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource.


Error reading file data.


0xe000a43f - Failed to create the virtual disks required for the warm conversion.



Application Log Error:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error

Faulting application name: bengine.exe, version: 14.0.1798.104, time stamp:
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp:
Exception code: 0xc0000005
Fault offset: 0x000000000003c0d6
Faulting process id: 0x21b8
Faulting application start time: 0x01cd2f9f7dcdc4db
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll



Job Engine service terminating.



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Revision 1798 Hotfix 180964

Applies To

Backup Exec 2012


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