SQL backup jobs randomly failing. Dbbackex.exe process does not exit after failure.

Problem

After an upgrade to NetBackup 7.5 and higher, if an MS-SQL server database backup fails, the dbbackex.exe executable freezes. The next backup then fails with a VDI timeout error.

Cause

Due to a failure to correctly process a returned error when running a SQL backup, if the backup fails, dbbackex remains in memory instead of terminating, causing subsequent backups to fail with VDI timeout errors.
 

Solution

ETA of Fix:
 
The formal resolution for this issue (ETrack 2813378) is included in the following patch release(s):
 
NetBackup 7.5 Release Update 5 (7.5.0.5)
NetBackup 7.6
NetBackup Appliance 2.5.2
  
Please visit these links for download and README information:
NetBackup Enterprise Server: http://www.symantec.com/business/support/index?page=landing&key=15143
NetBackup Appliance:  http://www.symantec.com/business/support/index?page=landing&key=58991


Applies To

Any version of Microsoft SQL Server + NetBackup 7.5.0.x (through 7.5.0.3).

Terms of use for this information are found in Legal Notices.

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