When loading a certain users mailbox, the Granular Restore Option (GRO) crashes. The mailbox in question cannot be restored using GRO. Figure 1 below shows the error that appears in the Windows application event log when the issue occurs.
Faulting application name: GranularRestore.exe, version: 10.0.2.44074, time
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc0000005
Fault offset: 0x000149d1
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.