Late Breaking News for Enterprise Vault 10.0.3


Enterprise Vault 10.0.4 is now available! 

Symantec Corporation updates this article as new customer-related information pertaining to 10.0.3 becomes available.  Symantec recommends that you frequently check this TechNote for updates or subscribe to receive updates to this document.

Note: While all information (known issues, hotfixes) is listed it does not mean every issue applies to every environment.  Please read the details of the issue if you feel it applies to your specific situation for complete information and suggested actions.


Symantec recommends that you frequently check this article for updates or subscribe to receive email notification each time this article is updated.

Software Alerts
Enterprise VaultArticle
Custom Filter rules for Domino Journal Archiving can be incorrectly assignedTECH204198
In some circumstances attachment properties were not indexed in environments that contain legacy dataTECH203789

Hotfixes for 10.0.3
Enterprise Vault for Microsoft ExchangeArticle
Enterprise Vault 10.0.3 Cumulative Hotfix 2 ReleaseTECH205731
Hotfix for Enterprise Vault 10.0.3: Users could not restore items to Exchange 2013 mailboxes if they were archived from older versions of ExchangeTECH201489
Enterprise Vault for Lotus DominoArticle
Hotfix for Symantec Enterprise Vault (EV) for Lotus Domino 10.0.3, Build 1169, Domino Journaling Custom Filtering is not properly matching rules leading to unintended actions being performed on the messageTECH205160


Known Issues Existing in 10.0.3:
Symantec Corporation has acknowledged that the below-mentioned issues are present in the version of the product EV 10.0.3. Symantec Corporation is committed to product quality and satisfied customers. Please refer to the documents listed below for additional information. 

Enterprise VaultArticle
'IVMetaDataSync' returns a count of search collections as '-1' thus Indexing meta data synch never completes.TECH228749
Event ID 7110 can occur during SIS Part validation after sparse file collections has extracted items from CAB files for re-collection.TECH216681
An EVSVR DirectoryArchives Repair operation fails to recreate an ArchiveFolder is a DVS file is missing in the folder being repairedTECH212963
The archival of .mht files may cause Event ID 6952 - error code 0x8003001dTECH211707
EVDuplicateCleaner.exe might fail with the error "ERROR: Timeout expired"TECH217769


Enterprise Vault for Microsoft ExchangeArticle
Archiving/Journaling performance hindered in Exchange 2013TECH231726
Orphaned Dumpster items can prevent EVSVR Repair ItemCounts operation from processing correctly.TECH229069
Cross Saveset-collection partition causing the archived content to be inaccessible..TECH229218
'Event ID 7110 may be logged if an archive export PST is imported into a new archive.TECH228873
Enterprise Vault (EV) Vault Cache Synchronization fails for all users when the EV server is running with a Turkish language settingTECH227788
Post processing may fail for Custom Recurring Calendar items with error 0x8004010f (MAPI_E_NOT_FOUND)TECH227986
Searches fail with the error "The underlying connection was closed: A connection that was expected to be kept alive was closed by the server."TECH226824
Event 2270 - Journal Archiving stops processing when encountering a corrupt Exchange messageTECH226752
A Move Archive process may not complete because the Shortcut Processing phase stays in Running modeTECH225467
Only one archiving pass is being performed on certain Enterprise Vault (EV) enabled usersTECH225837
Exchange 2013 CU6 affects Enterprise Vault archiving and/or post processing operationsTECH225267
Exchange Archiving Report displays more items archived than have actually been archived.TECH225443
Enterprise Vault (EV) archived HTML messages are restored incorrectly as Plain textTECH224711
Customized filter settings are unexpectedly removed from the Deleted Items folder of mailboxes on Exchange 2013TECH223773
Enterprise Vault PST Migration may cause the Vault Admin Console to hangTECH222714
Unable to list the contents of the whole archive. Contact your administrator.TECH222621
An .idx file within a 64 bit Enterprise Vault index volume grows to an excessive size that does not match the number of items in the archive.TECH222218
Plain Text message body content shows as blank in Outlook.TECH222264
Enterprise Vault Archiving fails when encounters invalid Distribution list or Recipient MAPI attributesTECH218131
StorageOnlineOPNS Fails to Stop/Start: The RPC server is unavailable. (0x800706ba)TECH217681
No new items are added to one of more index volumes on an EV server. An error indicating that the index volume is Throttling is logged in the dtrace.TECH218009
Users are repeatedly prompted for credentials when SISParts are not available from store while attempting to retrieve an itemTECH216779
EVSVR DirectoryArchives Repair cannot move savesets from duplicate to existing/recreated ArchiveFolders with 10,000 items or more.TECH216164
A Reporting role is not synchronized to Reporting Services if a security group is added to this roleTECH216400
Shortcut Processing attempts to update the retention on archived items after the retention category is changed.TECH216526
HTML emails retrieved from Enterprise Vault are being rendered in Plain Text causing embedded images to be displayed a text.TECH215449
PDF attachments to signed emails (IPM.Note.SMIME.MultipartSigned) cannot be opened from a Centera partitionTECH214890
Additional file types added to the Enterprise Vault (EV) registry value 'ExcludedFileTypesFromConversion' are reset.TECH214026
Mail Items with attachments that have an RMS policy applied to them do not display correctly when openedTECH213944
A blank message is displayed when opening SMIME EV Shortcuts in an Exchange 2013 mailboxTECH213024
A blank window is launched for Archive Explorer and EV Search if the user's Exchange Mailbox DN contains an "@" characterTECH212373
Index verify task fails with error "Failed to search the index volume - search did not complete within the required time"TECH212437
Searching across Enterprise Vault (EV) 32 bit indexes fails when searching across EV serversTECH212129
Large items, that are not replaced with an EV shortcut when archived, may be re-archived multiple timesTECH212274
An unsupported Microsoft Outlook version has been detectedTECH211528
Unable to maunally archive emails in Outlook Web Access 2010 (OWA) using Internet Explorer 10 in Compatibility Mode.TECH211197
An EVSVR DirectoryArchives Repair operation can generate "Error deleting surplus Vault record" errorsTECH210128
DeleteEmptyFolders can delete the deleted items folder and it is not recreated properly by Virtual VaultTECH209814
Certain Archived Items have an Incorrect ArchivedDate and IDCheckSumHigh within the Saveset TableTECH209243
Actions taken in the Outlook Add-in are not properly recorded in the EV Audit logTECH209221
Shortcuts cannot be replied to or forwarded in Outlook 2010/2013 when Enterprise Vault is unavailable.TECH209132
Enterprise Vault (EV) migration to Amazon Simple Storage is limited to US region bucketsTECH208756
Delegate searches fail to complete when email messages have been marked as private.TECH208000
Emails with attachments restored to an Exchange 2010 server do not have the FROM field populatedTECH207039
Enterprise Vault Office Mail App continuously displays "Loading" messageTECH207321
Enterprise Vault (EV) migration to Amazon S3 storage not functioningTECH206024
Grouped messages not been removed from Journal Mailbox targeted by Enterprise Vault (EV) journal taskTECH206025
Enterprise Vault (EV) Journal Task causes EXCEPTION_ACCESS_VIOLATIONTECH205002
Export archive to Mailbox fails with Event ID 6794 and 6768TECH204690
Public folder restores and/or archiving intermittently stop working until EV services are restarted or the server is rebootedTECH200967
Vault Cache sync fails due to "An invalid character was found in text content"TECH154692
In certain circumstances, the Enterprise Vault (EV) Backtrace function can generated more than expected logs, which may cause drivespace issues.TECH204659
Enterprise Vault (EV) Archive Usage Limit in the Vault Administration Console (VAC) has a limit of 16GBTECH130286
Migrating Enterprise Vault (EV) data to Amazon S3 storage requires the region to be United StatesTECH203542
Enterprise Vault Client add-in toolbar does not display when client logging level is set to error or informational.TECH201625
The size of the Centera Staging Area may grow when Device Level Sharing is not turned onTECH201700
Export to PST - "Split PST files by Retention Category" option results in unexpected behaviorTECH201575
Enterprise Vault Client add-in toolbar does not display when client logging level is set to error or informational.TECH201625
Users with Outlook 2007 and Enterprise Vault add-in 10 SP2 are unable to delete archived mail from additional mailboxes with the delete button from the keyboard.TECH162400
During a Move Archive, the error "The destination saveset specifies a different Site to the source saveset.|You can't copy savesets between sites" occurs when moving an archive within the same site.TECH200877
Journal Task crashes with Event ID 1000 after upgrade to Enterprise Vault 10.0.2TECH200294
EV client creates MDC files for each additional enabled mailbox end users have access to even if the end user does not select the option to synchronize the additional mailboxes to cacheTECH200200
When moving items between mailboxes without Owner permissions applied, Outlook may exit unexpectedlyTECH199796
Outlook 2010 hangs when loading the Enterprise Vault (EV) Add-InTECH198674
The 'Store' and 'Restore' buttons for the Enterprise Vault (EV) for Mac Tool bar do not work for every other attempt.TECH198888
Enterprise Vault (EV) archiving may return a 6882 error when attempting to index very large files.TECH191942
Index "Verify" on x32 index volume creates an IndexMissing.log . This cause DA Search error "Some items could not be searched".TECH188799
Items stored on Hitachi Content Platform cannot be retrieved by StorageCrawler for indexingTECH188919
Items recently deleted prior to closing an Archive will not be removed from the Vault Store JournalDelete table.TECH188007
The Enterprise Vault (EV) Storage Expiry report is not written if processing was ended by the schedule and did not complete.TECH180299


Enterprise Vault for File System ArchivingArticle
Violation of File Blocking Rules do not trigger notifications and files are not quarantinedTECH225865
Enterprise Vault (EV) FSAUtility Placeholder Migration fails with "Failed to idetify CurrentRootFolder"TECH224375
Enterprise vault archiving may fails to index large FSA items stored in Centera Storage and returns timeout errorTECH217576
FSAUtility -pm incorrectly migrating PH that belong to other Volume / AP targetsTECH212140
Users with permissions to Volume target shares are unable to access the archived content via Archive ExplorerTECH212129
Browser Search fails to search SubFolders of a selected folder when the archive has a large number of foldersTECH211648
An Enterprise Vault (EV) File Server may become unresponsive and require a server restart to resolve.TECH210198
Event ID 20488 may occur on a Windows file server when converting Enterprise Vault (EV) File System Archiving (FSA) items to placeholdersTECH204710
New Partition wizard cannot enumerate additional Windows partitionsTECH202390
Errors retrieving multiple placeholders from VNXTECH200406
Enterprise Vault (EV) File System Archiving (FSA) shortcuts are created improperly when the vault store setting to Remove safety copies is set to Never.TECH197970
FSA Shortcut Deletion doesn't occur during Shortcut Deletion schedule periodTECH188332


Enterprise Vault for Lotus DominoArticle
 Event ID 41162 'Failed to determine Directory Assistance configuration'TECH231953
Enterprise Vault Provisioning or Archiving task fails - Event ID 41050 'Unable to initialize Names and Address Book session for Domino server'TECH231444
'Event ID 41163 Error: Could not load file or assembly EVManagedLibrary.dll.TECH228788
In rare circumstances Domino delivery reports archived by Enterprise Vault prior to EV 8.0 cannot be opened from Compliance and Discovery AcceleratorTECH225760
Enterprise Vault for Domino: Store and Cancel buttons do not work for Lotus Notes / IBM Notes installed on MAC OS XTECH217395
Enterprise Vault for Domino: EVInstall.nsf fails injecting English-only extensions to Slovak (SK) mail85.ntf / mail9.ntf Domino templatesTECH212552
The multiple forward for Enterprise Vault archived items does not always work properly from Lotus NotesTECH211774
Retrieval of Archived Items Fails After Applying Cumulative Hotfix 2 on Enterprise Vault 10.0.3TECH208689
NSF Import fails with 'Domino Server is unavailable' if the target user's mailbox has been deletedTECH208870
Index rebuilds fail to progress due to StorageCrawler looping on missing items and generating numerous event ID's 28998.TECH207347
Enterprise Vault for Domino: from Lotus Notes it is not possible to the see content of "display / conversation" when retrieving EV archived itemsTECH206856
Enterprise Vault for Domino: embedded attachments in Calendar and Mail item bodies cannot be opened; users are getting 'Note Item not found'TECH206075
Enterprise Vault for Domino: "from DWA/iNotes clicking the 'Delete All' button in the junk folder does not delete items as expected"TECH202591
Enterprise Vault for Domino: "from DWA/iNotes unable to properly forward or reply archived emails containing attachments with CJK characters"TECH202463
Enterprise Vault for Domino, users are getting 'Notes error: Unknown OS error' and 'Module: EVLAUNCHDOCUMENT, Line: 76' retrieving archived emails from someone else Domino mailboxTECH201099
Enterprise Vault Domino Archiving task fails with Event ID 41163 about "Error saving note: Invalid or nonexistent document"TECH200998
Enterprise Vault Domino Archiving task fails with Event ID 41163 about "Error saving note: Note item not found"TECH200786
Enterprise Vault for Domino, encrypted emails cannot be opened from DWA/iNotesTECH200999
Enterprise Vault for Domino: "Unable to properly forward multiple items (archived or not) if EV template is in use"TECH196136
When attempting to delete a shortcut within Domino Web Access the 'Ask User' behavior is utilized regardless of the ‘Shortcut Deletion’ setting in the Lotus Domino Desktop PolicyTECH170053
EVInstall.nsf execution log contains "WARNING: Error compiling shared actions" towards multi-language mail templatesTECH180755
Enterprise Vault for Microsoft SharePointArticle
Enterprise Vault (EV) SharePoint archiving can return an error in XML document if there is an invalid character found.TECH216682
EVSPShortcutManager is unable to recall items when the operating system and website language settings are differentTECH216573
Custom site layouts in Sharepoint may not display correctly for users with Read permissions on the siteTECH215239
The Enterprise Vault (EV) SharePoint task may return a Warning and not create shortcuts on certain files.TECH209911
When using EVSPShortcutManager to recall shortcuts every library in the Web Application fails with 'InsufficientPermissions (-10010)'TECH208278
Sharepoint Archiving Task is not honoring the 'File Size' attribute for items in Custom Lists and Tasks.TECH202809
The Enterprise Vault (EV) EVSPShortcutmanager is not processing items within the site due to a blank url for a list.TECH202830
Enterprise Vault (EV) is unable to archive SharePoint files if the url is blank.TECH202827


Enterprise Vault Compliance AcceleratorTechnote
Compliance Accelerator Reviewer Activity Detail Report fails with error: Query execution failed for dataset 'CustomerDataset'TECH227807
 Resubmitted Accelerator Searches using less than 100 percent Sampling return unexpected resultsTECH232323
Duplicate items appearing in the Review Set and Exports for Compliance Accelerator (CA) and Discovery Accelerator (DA) 9.0 and greater.TECH189112


Enterprise Vault Discovery AcceleratorArticle
 Microsoft documents dragged and dropped into a sub-folder of an Exchange Inbox cannot be exported to PST filesTECH212151
Searches on the 'Content' field of quoted phrase that contains a wildcard character does not return any results in certain combinationsTECH207129
Custodian Manager's AD Synchronization never completes in an environment with multiple or very large Active Directory domains.TECH202081
While searching on a large quantity of Index Volumes, the performance is extremely slow causing the User Interface to become unresponsiveTECH156425


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