Users are unable to open Microsoft (MS) SharePoint Enterprise Vault (EV) archived documents with MS Office 2010 using an HTTPS connection.

Problem

When a user attempts to open an EV archived file in MS SharePoint the document fails to open if MS Office 2010 is installed on the client. This occurs only if MS SharePoint has been configured to use the HTTPS protocol. The error presented to the user is:


The file %File Name% cannot be opened because there are problems with the contents. The file is corrupt and cannot be opened.


The exact same archived files open successfully with MS Office 2007 or when using HTTP to connect to the SharePoint server. 

Error Message



The file Managing Exchange Migrations with Enterprise Vault 0.6.docx cannot be opened because there are problems with the contents.
Details: The file is corrupt and cannot be opened.


Workarounds

Option 1:  Download a copy of the file.

  1. Use the drop-down menu option on the file to download a copy of the file by going to Send To > Download a Copy.  This will download the full file and allow it to be opened without error. 


Option 2:  Check out the file and use the local drafts folder. 

  1. Use the drop-down menu option on the file to check out the file by selecting Check Out.
     
  2. Check the option to Use my local drafts folder.
     
  3. Click on the document to open and choose OK on the prompt. 


Option 3:  If available view the item in the browser.  This option requires that Office Web Apps has been configured on the SharePoint server.
 

  1. Use the drop-down menu option on the file to view in a browser by selecting View in Browser.

Note:  This option will restore the archived document to the SharePoint server so that it can be viewed in the browser.  If the document has not been modified it will be reverted back to an EVSTUB (archived) file on the next archiving pass without creating a new version of the file.

Solution

This issue has been addressed as part of the following release:


Hotfix for Symantec Enterprise Vault (EV) 9.0.3
http://www.symantec.com/docs/TECH193482

Enterprise Vault 9.0.5 - Release Details
http://www.symantec.com/docs/TECH204715

Enterprise Vault 10.0.2 - Release Details
http://www.symantec.com/docs/TECH147789

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