When running an incremental or differential GRT backup of Exchange 2003 the jobs fail with "Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again". When reviewing the event logs on the Backup Exec server, it will be noticed that Remsrv.exe is faulting on virtapi.dll.
Job Log error: V-79-57344-766 - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.
Event Log error:
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: Application Crashing Events
Faulting application name: Remsrv.exe, version: 13.0.5204.0, time stamp:
Faulting module name: VirtApi.dll, version: 220.127.116.11, time stamp: 0x4f465598
Exception code: 0xc0000005
Fault offset: 0x00010d16
Faulting process id: 0xe6c
Faulting application start time: 0x01cd3fc80aacec50
Faulting application path: C:\Program Files\Symantec\Backup Exec\x86\Remsrv.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\x86\VirtApi.dll
A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.