Repairing an Index fails on specific items In Enterprise Vault 9.0.x

Problem

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          1/15/2011 12:17:14 PM
Event ID:      6727
Task Category: Storage Crawler
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EV01.Test.com
Description:
Abnormal error occurred
 
Error:     No such interface supported  [0x80004002]
Reference: GIM/gim
Info:      1ARRWWB1E88163845B13BD73FCC1D950B1110000EV01.Test.com (TEST)
          
201012142354036~201012031557420000~Z~L0E5E78E7C6AF12AFE210A7B0D8A72C1


(StorageCrawler)          <6972>      EV:M            
CMAPIMsgTraverser::GetXMLInfo (Entry)
(StorageCrawler)          <6972>      EV:M            
CXMLIndexableItem::BuildVaultIndexProps - Entering Routine
(StorageCrawler)          <6972>      EV:M            
(CXMLIndexableItem::LoadXML - Creating|DOMDocument|V3.0
(StorageCrawler)          <6972>      EV:M            
(CXMLIndexableItem::LoadXML - Loading XML document from stream
(StorageCrawler)          <6972>      EV:M            
(CXMLIndexableItem::LoadXML - Load XML document from stream failed [??]
(StorageCrawler)          <6972>      EV:M            
CXMLIndexableItem::LoadXML - An error occurred 0x80004005

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


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