Repairing an Index fails on specific items In Enterprise Vault 9.0.x

  • Article ID:100008736
  • Modified Date:
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Problem

Log Name:      Veritas Enterprise Vault
Source:        Enterprise Vault
Date:          1/15/2011 12:17:14 PM
Event ID:      6727
Task Category: Storage Crawler
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EV01.Test.com
Description:
Abnormal error occurred
 
Error:     No such interface supported  [0x80004002]
Reference: GIM/gim
Info:      1ARRWWB1E88163845B13BD73FCC1D950B1110000EV01.Test.com (TEST)
          
201012142354036~201012031557420000~Z~L0E5E78E7C6AF12AFE210A7B0D8A72C1


(StorageCrawler)          <6972>      EV:M            
CMAPIMsgTraverser::GetXMLInfo (Entry)
(StorageCrawler)          <6972>      EV:M            
CXMLIndexableItem::BuildVaultIndexProps - Entering Routine
(StorageCrawler)          <6972>      EV:M            
(CXMLIndexableItem::LoadXML - Creating|DOMDocument|V3.0
(StorageCrawler)          <6972>      EV:M            
(CXMLIndexableItem::LoadXML - Loading XML document from stream
(StorageCrawler)          <6972>      EV:M            
(CXMLIndexableItem::LoadXML - Load XML document from stream failed [??]
(StorageCrawler)          <6972>      EV:M            
CXMLIndexableItem::LoadXML - An error occurred 0x80004005

Solution

Veritas Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see https://www.veritas.com.


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