Using Backup Exec 2012 unable to browse selections of Ubuntu server. Error "Failure to browse '[ROOT]'".

Problem

Cannot Expand ROOT selections of an Ubuntu server.

Error Message

Browse failure - Failure to browse '[ROOT]'.

Cause

RALUS debug log shows the following errors.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Wed Jun 27 14:19:29 2012 | DS_OpenEnumRoot
Wed Jun 27 14:19:29 2012 + engine/ndmp/dsss/srv/ndmp_dsserver.cpp (236):
Wed Jun 27 14:19:29 2012 | Resolving device for open enum
Wed Jun 27 14:19:29 2012 : FS_ResolveDevName: [\]
Wed Jun 27 14:19:29 2012 + engine/ndmp/dsss/srv/ndmp_dsserver.cpp (263):
Wed Jun 27 14:19:29 2012 | ERROR: resolve failed: 0xe00084af
Wed Jun 27 14:19:29 2012 + engine/dsss/srv/dsserver.cpp (511):
Wed Jun 27 14:19:29 2012 | Checking for open enumerations on session 0x1bc1e80(0x7f0a9f1ada50)
Wed Jun 27 14:19:29 2012 + engine/dsss/srv/dsserver.cpp (540):
Wed Jun 27 14:19:29 2012 | No open enumerations found
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Solution

This issue occurs if the server is using Ext4 File system. This file system is currently not supported by Backup Exec.

 


Applies To

Ubuntu 10.04 ( Linux version 2.6.32-24-generic (buildd@yellow) (gcc version 4.4.3 (Ubuntu 4.4.3-4ubuntu5) ) #39-Ubuntu SMP  x86_64

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