Backup Exec Calendar does not show scheduled jobs when jobs are being scheduled to start on the first of the month

  • Article ID:100008711
  • Modified Date:
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Problem

The calendar view may not be showing any scheduled jobs in the graphical interface, process BEmgmtservice will also consume more and more memory until the UI is closed

In a few very rare situations no current job or newly created job will run.

 

Cause

The problem happens when jobs are being scheduled to start on the first of the month passed midnight plus their GMT time difference. For example a job scheduled to start on the first of the month in GMT+1 time zone between 0:00 and 1:00am will generate the problem. Jobs starting before 0:00 or after 1:00 am are not affected.

In GMT+2 time zone, jobs starting between the 0:00 and 2:00 am will be affected, jobs starting before or after this time window will not and so on.

 

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (000087832)
 


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Jobs disappear from Backup Exec 2012 Console and a warning is noticed towards the bottom left hand corner in the console "The query for Job View failed"

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