Authorization failure error when attempt to configure cloud storage servers for AT&T Synaptic Storage as a Service

Problem

Attempts to configure cloud storage servers for AT&T Synaptic Storage as a Service fail with popup error message:
     authorization failure

The NetBackup Administration Console - Cloud Storage Server Configuration Wizard - rejects all attempts to enter valid User Name and Password combinations for AT&T Synaptic.

The User Name corresponds to a string comprising 
   vendor supplied Subtenant ID field
   a slash character (/) separator
   vendor supplied UID field

The Password corresponds to the vendor supplied SharedSecret field

Error Message

authorization failure

Cause

The NetBackup cloud plugin for AT&T invoked a getLSUList() API call to initiate credential verification and the checkAlive() API call to check if the service is alive.  It was later discovered that we can not count on the existence of an LSU on the vendor side.  The solution involves invoking the getServiceVersion() API prior to passing credentials which will accommodate new credentials which have not been previously associated with an LSU on the vendor side.  This issue will only occur the first time new credentials are validated.  The problem will not occur after credentials have been validated.

The  tpcommand log from an authorization failure will contain these markers:
<2> naidcdedup: att: [CurlRequest::headers]hd:x-emc-tags:is_lsu
<2> naidcdedup: att: [CurlRequest::headers]hd:x-emc-user-tags:lsu_name
<2> naidcdedup: att: [CurlRequest::headers]hd:x-emc-useracl:Netbackup=FULL_CONTROL
<2> naidcdedup: att: [Curl Debug]HTTP code:(404)
<16> naidcdedup: att: [Curl Debug]Error returned from atmos : The requested object was not found. (1003)
<2> naidcdedup: att: [CurlRequest::perform]check_curl_perform_result return:2060018.
<16> naidcdedup: att: [AtmosRestApi::getLSUList]curl_->perform:2060018.
<16> naidcdedup: att: [stspi_open_server]Error:2060018 occurs when check credential.
<16> naidcdedup: libsts opensvh() 12/06/07 15:24:39: v11_open_server failed in plugin C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\libstspiatt.dll err 2060018
...
<16> naidcdedup: libsts opensvh() 12/06/07 15:24:39: v11_open_server failed in plugin C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\libstspigateway.dll err 2060018
<16> Valid_STS_Server: Failed to open server connection to type att_raw server storage.synaptic.att.com: Error = 2060018 file not found

Solution

The formal resolution to this symptom will be available in the NetBackup 7.5.0.5 Maintenance Release.

Emergency Engineering Binaries (EEBs) are available from Technical Support for installation on top of NetBackup 7.5.0.3 and 7.5.0.4 Maintenance Releases.  To obtain an EEB, contact Technical Support and reference:
     NetBackup 7.5.0.4 - ET2943386
     NetBackup 7.5.0.3 - ET2936751


Applies To

This symptom may be observed in NetBackup versions 7.5 GA through 7.5.0.4.

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