Final error: 0xe0009502 - Backup Exec cannot place the Enterprise Vault vault stores or index locations into backup mode.

Problem

Final error: 0xe0009502 - Backup Exec cannot place the Enterprise Vault vault stores or index locations into backup mode.

Error Message

Final error: 0xe0009502 - Backup Exec cannot place the Enterprise Vault vault stores or index locations into backup mode. Ensure that the selection is valid for a backup operation, and then try the job again.
 

Backup- EV-PTN::\\EV\<servername>\<domainname>\VaultStorageGroup1\VaultStore1\VaultStore1 Ptn1@\\vault.domainname.net\E$Backup Exec cannot place the Enterprise Vault vault stores or index locations into backup mode. Ensure that the selection is valid for a backup operation, and then try the job again.

A selection on device EV-PTN::\\EV\<servername>\<domainname>\VaultStorageGroup1\VaultStore1\VaultStore1 Ptn1@\\vault.domainname.net\E$ was skipped because of previous errors with the job.

Cause

  • Remote agent service on the EV server is set to admin account.
  • Publishing tab of the remote agent utility consists of multiple server entries.

Solution

  • Check if there are mulitple entries in the publishing tab of the remote agent and remove the same if present.
  • Check if the remote agent service on the EV server is to Local System account. (It should always be set to local system.)

Applies To

BE : 2010 R3 SP2
EV : version 10

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)