Backup Exec Remote Agent service crashes on Hyper-V host when doing a GRT backup of a Virtual Machine to Deduplication folder.

Problem

Backup Exec Remote agent service on Hyper-V host server crashes during Virtual Machine backup to Deduplication folder with GRT option enabled.

Error Message

Final error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-65304

V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled.

An error occurred while connecting to the Backup Exec Remote Agent on the Backup Exec server. Ensure that the job options are correct, and then submit the job again. The backup set was not created.

Application event log shows following error:

    Application Error           1000
    Faulting application name: beremote.exe, version: 14.0.1798.0, time
    stamp: 0x4f1e02d7
    Faulting module name: bedscomn.dll, version: 14.0.1798.0, time stamp:
    0x4f1e02c2
    Exception code: 0xc0000005
    Fault offset: 0x000000000006d171
    Faulting process id: 0x194c
    Faulting application start time: 0x01cd512ece6d42f6
    Faulting application path:
    C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
    Faulting module path:
    C:\Program Files\Symantec\Backup Exec\RAWS\bedscomn.dll
    Report Id: 88b45398-bf97-11e1-9d31-5cf3fcb50774

Solution

WORKAROUND:

 

Run Remote Agent based  based backups of the problem Virtual Machine.

 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 

 

 

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