Storage Processes crash with a "Microsoft Visual C++ Runtime Library Runtime Error" when accessing Centera partition

Problem

Storage Processes crash with a "Microsoft Visual C++ Runtime Library Runtime Error" when accessing Centera partition

Cause

This can be caused if the following system environment variable has ever been set on the EV storage server:

FP_OPTION_EMBEDDED_DATA_THRESHOLD

This variable forces the Centera device to embed data within the CDF file if the data size is lower than the threshold setting. This may cause the Storage processes to crash when trying to read back that data, as EV does not expect any items with attachments to have their attachment data embedded in the CDF file.

Solution

This issue has been addressed as part of the following release:


Enterprise Vault 10.0.2 - Release Details
http://www.symantec.com/docs/TECH147789


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