After upgrading to NetBackup 7.5.0.3, VMware Backups start failing with "the backup failed to back up the requested files(6)" reported.

Problem

After upgrading to NetBackup 7.5.0.3, VMware Backups started failing with Status 6 (the backup failed to back up the requested files) reported.

 

Error Message

Messages similar the following may appear in the Detailed Status for the Job:

Info bptm(pid=6060) EXITING with status 90 <----------
Error bpbrm(pid=3040) could not send server status message
Critical bpbrm(pid=3040) unexpected termination of client vmclient.test.com
Info bpbkar32(pid=0) done. status: 6: the backup failed to back up the requested files
the backup failed to back up the requested files(6)

From the bpbkar log:

11:21:31.872 AM: [2384.3708] <4> tar_base::V_vTarMsgW: INF - tar message received from vxms_error_handler
11:21:31.872 AM: [2384.3708] <2> tar_base::V_vTarMsgW: TRV - VxMS error - severity 2 (../vxms_bridge.cpp:309)
11:21:31.872 AM: [2384.3708] <4> tar_base::V_vTarMsgW: INF - tar message received from vxms_error_handler
11:21:31.872 AM: [2384.3708] <2> tar_base::V_vTarMsgW: TRV - VxMS Error message 1 = pgninit: plugin vix map_init failed error 2058
 (../vxms_bridge.cpp:316)
11:21:31.872 AM: [2384.3708] <4> tar_base::V_vTarMsgW: INF - tar message received from vxms_error_handler
11:21:31.872 AM: [2384.3708] <2> tar_base::V_vTarMsgW: TRV - VxMS error - severity 2 (../vxms_bridge.cpp:309)
11:21:31.872 AM: [2384.3708] <4> tar_base::V_vTarMsgW: INF - tar message received from vxms_error_handler
11:21:31.872 AM: [2384.3708] <2> tar_base::V_vTarMsgW: TRV - VxMS Error message 1 = vf_newpgn: couldn't initialize libvix.dll
 (../vxms_bridge.cpp:316)

 (../vxms_bridge.cpp:316)
11:21:31.934 AM: [2384.3708] <4> tar_base::V_vTarMsgW: INF - tar message received from vxms_error_handler
11:21:31.934 AM: [2384.3708] <2> tar_base::V_vTarMsgW: TRV - VxMS error - severity 99 (../vxms_bridge.cpp:309)
11:21:31.934 AM: [2384.3708] <4> tar_base::V_vTarMsgW: INF - tar message received from vxms_error_handler
11:21:31.934 AM: [2384.3708] <2> tar_base::V_vTarMsgW: TRV - VxMS Error message 1 = fiml_backup fiml_set_fvv_table
message 2 = vfm_open_id G:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.vmclient.test.com_1340036439.1.0.NBU_DATA.xml returned stat = 2059 (../vxms_bridge.cpp:320)
11:21:31.934 AM: [2384.3708] <4> tar_base::V_vTarMsgW: INF - tar message received from stage_one_virtual
11:21:31.934 AM: [2384.3708] <2> tar_base::V_vTarMsgW: INF - Unable to create fvv_table for mapping: status 2059 (../flashmap.cpp:3639)

11:21:31.950 AM: [2384.3708] <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 6: the backup failed to back up the requested files

Errors in VxMS:

20:38:38.0650 : DynLoadDiskLib:xInterface.h:264 <DEBUG> : Loading: vixDiskLibVim.dll
20:38:38.0665 : DynLoadDiskLib:xInterface.h:266 <ERROR> : Execption: VERIFY_WIN32_HANDLE
20:38:38.0665 : log:ror.cpp:305 <WARN> : Error: 0x000010B6 occured in file d:\nb\nb_7.5.0.3\src\vxms\plugin\common\map\vix\VixInterface.h, at line 266
20:38:38.0665 : log:ror.cpp:305 <WARN> : Error: 0x000010B6 occured in file d:\nb\nb_7.5.0.3\src\vxms\plugin\common\map\vix\VixInterface.h, at line 266
20:38:38.0665 : vix_map_init:bvix.cpp:1025 <ERROR> : Failed to allocate Virtual Disk Interface. Error = 4278
20:38:38.0665 : vix_map_init:bvix.cpp:1026 <ERROR> : Returning: 2058
20:38:38.0697 : DynLoadDiskLib:xInterface.h:264 <DEBUG> : Loading: vixDiskLibVim.dll
20:38:38.0697 : DynLoadDiskLib:xInterface.h:266 <ERROR> : Execption: VERIFY_WIN32_HANDLE
20:38:38.0697 : log:ror.cpp:305 <WARN> : Error: 0x000010B6 occured in file d:\nb\nb_7.5.0.3\src\vxms\plugin\common\map\vix\VixInterface.h, at line 266
20:38:38.0697 : log:ror.cpp:305 <WARN> : Error: 0x000010B6 occured in file d:\nb\nb_7.5.0.3\src\vxms\plugin\common\map\vix\VixInterface.h, at line 266
20:38:38.0697 : vix_map_init:bvix.cpp:1025 <ERROR> : Failed to allocate Virtual Disk Interface. Error = 4278

Cause

The issue occurs because we were unable to find the VDDK (Virtual Disk Development Kit) libraries.

Solution

The formal resolution for this issue (Etrack 2824271) is included in the following version:

  • NetBackup 7.5 Maintenance Release 4 (7.5.0.4)

Information on NetBackup 7.5.0.4 is now available in the Related Article linked below.

Note: This hotfix is no longer publicly available, as all of its fixes are included in the NetBackup 7.5.0.4 Maintenance Release.  If any of these issues are experienced in a NetBackup 7.5.0.x environment, the supported resolution is to apply the maintenance release.

Symantec Bug ID: ET 2824075

Version:  NetBackup_7.5.0.3

Installation Location:  VMware Backup host

Installation Instructions: 
Please follow the EEB Installer instructions available on http://www.symantec.com/docs/TECH64620

Package Contents:
Please choose the appropriate platform after download:

eebinstaller.2824075.1.AMD64.exe Windows x64 Installation
eebinstaller.2824075.1.x86.exe  Windows x86 Installation

Checksums:
4129288148 331776 AMD64/libvix.dll
424786455 281088 x86/libvix.dll

Recommended service state: 

Make sure no backups or other operations are using this VMware Backup host when installing this EEB.

Note: Under Windows Server 2008, please remember to use "Run as administator" when installing.

 

 

Applies To

This issue has only been reported with NetBackup 7.5.0.3.

 

Terms of use for this information are found in Legal Notices.

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