CommandCentral Storage fails to discover a HP StorageWorks EVA array because it can't find SSSU.exe

Problem

CommandCentral Storage fails to discover a HP StorageWorks EVA array because it can't find SSSU.exe.  However, SSSU.exe works as expected when tested manually and CCS is configured with the correct location.

Error Message

GUI error:

The HP  Storage System Scripting Utility (SSSU) was not found. Verify that the SSSU is installed on the host where HP  EVA array discovery is done. Either install the SSSU at the default location or install at a nondefault location and specify the location. See the hardware software configuration guide for information about how to specify the install location. (HP EXPI166) (V-31-105-7)

 

ArrayExplorer.log

6/11/2012 9:24:47 AM:4708:vx_hp_eva: TRACE V-31-1054-9999 GetCliExe(): CLI executable C:\Program Files\Hewlett-Packard\Sanworks\Element Manager for StorageWorks HSV\\sssu.exe not found

Cause

Due to external security policies, CCS may not be allowed to run SSSU.exe because it's located on a different drive.

Solution

Relocate SSSU.exe to the same drive as CCS and rerun the discovery.


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)