Backup Exec Server service crashes on ntdll.dll after installing Backup Exec 2012 Service Pack 1

Problem

Backup Exec Server service crashes on ntdll.dll after installing Backup Exec 2012 Service Pack 1

Error Message

Error in Application event log:

 

Log Name:      Application
Source:        Application Error
Event ID:      1000
Computer:     
Description:
Faulting application name: beserver.exe, version: 14.0.1798.105, time stamp:
0x4fa3de95
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x1284
Faulting application start time: 0x01cd42395164d006
Faulting application path: C:\Program Files\Symantec\Backup Exec\beserver.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 5ce5a824-ae37-11e1-bc54-002481cf1924

 

Solution

 

This issue is resolved in Backup Exec 2012 Service Pack 1a. (TECH186717)

 

 


Applies To

Backup Exec 2012

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)