ASC job fails with Status 1 with NetBackup for VMware backup of SQL server

Problem

When you perform a NetBackup for VMware backup of SQL Server, the ASC job fails with a Status 1.

Cause

The ASC job can fail when log truncation fails. For log truncation to be successful, a full backup of the database must exist.

Solution

First perform a full VMware backup without log truncation (on the VMware tab of the policy, disable the Truncate logs option). Then perform the full VMware backup with log truncation enabled. To create a full backup, you must use the Symantec VSS provider.  The VMware VSS provider creates copy-only backups, which cannot be used as a basis to truncate logs. 


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