Backup Exec 2012 upgrade fails because the Desktop Laptop Option has been detected on this machine

Problem

Backup Exec 2012 upgrade reports the DLO (Desktop Laptop Option) must be removed before the upgrade can continue.

 

Error Message

In Backup Exec, Tools/Install Options and License keys on this Media Server/Backup Exec Options:

-The Desktop Laptop Option is greyed out and cannot be deselected for uninstall.

Cause

Symantec Desktop and Laptop Option 7.0 is a new product available that replaces previous versions of the Backup Exec Desktop and Laptop Option and NetBackup Desktop and Laptop Option.

Solution

In Backup Exec, select Tools/Install Options and License keys on this Media Server:

-Uninstall all license keys.

-In Backup Exec Options section, deselect the Desktop Laptop Option and proceed with installation changes.

 


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