Outlook intermittently crashes when using Virtual Vault

  • Modified Date:
  • Article ID:000016492

Problem

Outlook may intermittently crash and restart when using Virtual Vault

Error Message

Microsoft Office Outlook has encountered a problem and needs to close

Cause

This can occur if Virtual Vault tries to act on an invalid Exchange entry ID. This can be confirmed by obtaining crash dumps and send them to support for analysis.

Solution

This issue has been addressed as part of the following release:

Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.veritas.com/docs/000017769

Enterprise Vault 9.0.5 - Release Details
http://www.veritas.com/docs/000088251

Enterprise Vault 10.0.2 - Release Details
http://www.veritas.com/docs/000011057

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