FSAUTILITY Restore and Recreate options fail

Problem

 When running the FSAUTILITY tool to recreate placeholders or to restore archived items the process fails and delivers an error within the command prompt.

Error Message

The following error is generated in the command prompt:-

Error: Invalid fileserver or volume name. Please enter a valid UNC path.

When running a DTRACE against the FSAUTILITY process the following errors are generated:-

Restore Process

(FSAUtility) <4236> EV-H {RESTORE.EN_US} Invalid fileserver or volume name. Exception: System.ArgumentNullException: Value cannot be null.|Parameter name: hostNameOrAddress|   at System.Net.Dns.GetHostEntry(String hostNameOrAddress)|   at KVS.EnterpriseVault.FSARestore.FSARestoreCommon.IsFolderSubFolder(String parentDir, String currentFolder)|   at KVS.EnterpriseVault.FSARestore.Restore.ProcessBulkVolumeAndFolderRestore()

(FSAUtility) <4236> EV-H {FSARESTORE.EN_US} KVS.EnterpriseVault.FSARestore.FSABulkRestoreException: Invalid fileserver or volume name. Please enter a valid UNC path. ---> System.ArgumentNullException: Value cannot be null.|Parameter name: hostNameOrAddress|   at System.Net.Dns.GetHostEntry(String hostNameOrAddress)|   at KVS.EnterpriseVault.FSARestore.FSARestoreCommon.IsFolderSubFolder(String parentDir, String currentFolder)|   at KVS.EnterpriseVault.FSARestore.Restore.ProcessBulkVolumeAndFolderRestore()|   --- End of inner exception stack trace ---|   at KVS.EnterpriseVault.FSARestore.Restore.ProcessBulkVolumeAndFolderRestore()|   at KVS.EnterpriseVault.FSARestore.Restore.Start()|   at KVS.EnterpriseVault.FSARestoreCLI.FsaRestore.Main(String[] args)

Recreate Process

(FSAUtility) <6608> EV-H {RECREATE.EN_US} Invalid fileserver or volume name. Exception: System.ArgumentNullException: Value cannot be null.|Parameter name: hostNameOrAddress|   at System.Net.Dns.GetHostEntry(String hostNameOrAddress)|   at KVS.EnterpriseVault.FSARestore.FSARestoreCommon.IsFolderSubFolder(String parentDir, String currentFolder)|   at KVS.EnterpriseVault.FSARestore.Recreate.StartRecreate()
 

Solution

This issue has been addressed in the following release:


Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.symantec.com/docs/TECH205732

Enterprise Vault 9.0.5 - Release Details
http://www.symantec.com/docs/TECH204715

Enterprise Vault 10.0.2 - Release Details
http://www.symantec.com/docs/TECH147789


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