Duplication of NDMP images with more than one fragment using Quantum Dxi with Direct Copy fails with status 85

Problem

Direct to tape duplications fail with Status Code: 85 from quantum DXi disk to tape.
If job had one fragment duplication was successful.
Applied EEB bundle 2175367, which allowed standard/winnt duplications to work.
But now NDMP images will not duplicate and fail with the same error - always on fragment 2.
Appears to be issue described in ET2220917.

Error Message

From bptm log:

12:55:40.592 [4919] <4> read_backup: successfully read (duplicate) backup id netapp05_1322998795, copy 1, fragment 1, 524288000 Kbytes at 30900.503 Kbytes/sec
.
12:55:40.592 [4919] <2> read_backup: media id @aaaab, copy 1, fragment 2 (31171328 Kbytes) being considered for duplicate
.
12:55:40.592 [4919] <2> bptm: OST NDMP file name = "/NetBackup/diskback01ss_10.212.1.50/_PhysicalLSU/netapp05_1322998795_C1_F2"
.
12:55:40.952 [4919] <4> read_backup: begin reading backup id netapp05_1322998795 (duplicate), copy 1, fragment 2, from media id @aaaab on drive (index -1)
.
12:55:41.953 [4919] <2> NdmpMoverSession[0]: file transfer complete, status = 568328203 (NDMP_FILE_END_OF_FILE_ERR), bytes transferred = 0
12:55:41.953 [4919] <16> NdmpMoverSession[0]: ERROR ndmp_file_notify_transfer_complete status = 568328203 (NDMP_FILE_END_OF_FILE_ERR)
.
.
12:55:41.963 [4919] <2> read_data: ndmp_task = 4
12:55:41.963 [4919] <16> NdmpMoverSession[0]: ERROR DirectCopy - Previous internal error occurred
.
12:56:12.000 [4919] <2> set_job_details: Tfile (13010): LOG 1323798972 16 bptm 4919 cannot read image from NDMP media id @aaaab, drive index -1, error code 20 (NDMP_UNDEFINED_ERR)
12:56:12.000 [4919] <16> read_data: cannot read image from NDMP media id @aaaab, drive index -1, error code 20 (NDMP_UNDEFINED_ERR)

Solution

Installed engineering binary from ET2535076 version 3.

Issue permanently resolved in NetBackup 7.5.0.4.


Applies To

NetBackup 7.1.0.2 with eeb 2175367 installed.

master = Red Hat Enterprise Linux Server release 6.1 (Santiago)
media server = Windows 2008 r2 64bit
media server = Red Hat Enterprise Linux Server release 6.1 (Santiago)

TLD(0) robotic path = /dev/alias/mc/9110001D72 (diskback01 [SCSI b/t/l = 0/0/1] )
Quantum DXi6500 version 2.0.1.1.43242
with STK L700 attached - 3 IBM ULTRIUM-TD3 attached to Quantum (not attached to master or media servers - they have no fiber hbas for tape)

bpstsinfo -pi
Plugin Name: libstspiQuantumMT.so
Prefix: Quantum
Label: Quantum OST plugin
Build Version: 9
Build Version Minor: 4
Operating Version: 9
Vendor Version: 2.4.0.1534 Quantum MT plugin

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)